Call Centre Statisics

Statistics 


The statistics below clearly show that as the Trans-Help Foundation becomes more widely known throughout the industry, the usage of the call centre has increased, more so since Trans-Help relocated to Tarcutta and established the National Centre. It also clearly indicated the types of cases that are taken.


It needs to be noted that some of these cases are ongoing for sometimes weeks, months and even year
s.

COUNSELLING AND SUPPORT              
  2006 2007 2008 2009 2010 2011 2012    
Fatalities 7 27 56 62 71 112 134   469
Injuries 25 73 64 112 142 185 157   758
Depression 39 92 129 237 167 372 386   1422
Road Trauma         117 249 341   707
Financial  8 36 81 124 123 184 172   728
Legal 2 15 58 127 107 171 168   648
Court Cases 1 15 29 34 23 37 24   163
Child Support 8 42 79 84 59 84 71   427
Regulations 14 31 268 197 95 127 131   863
WorkCover  7 18 39 69 86 97 102   418
Relationship 2 19 21 33 62 114 97   348
Superanuation 8 29 47 85 74 92 73   408
Employment 1 17 21 37 26 79 71   252
Other 19 54 19 32 71 108 92   395
Online       154 204 384 711   1453
                   
TOTAL 141 468 911 1387 1427 2395 2730   9459
Daily Average   1.3 2.6 3.6 3.9 6.6 7.4    

 

 

HEALTH & SUPPORT UNIT              
On Road     578 584 672 942 1427   4203
Trade Shows Main         517 1257 773   2447
Trade Shows Other     741 1875 1136 657 1119   5628
TOTAL     1319 2459 2325 2856 3319   12278